|
Q: How many people will come to
clean my home?
A: Your home cleaning team will generally consist of two
experienced and trained technicians.
Q: Do I have to provide any cleaning products?
A: Excellent question! We provide all of the cleaning
equipment and materials. That will save you time, money and
effort.
Q: What methods
of payment do you accept?
We accept cash or checks. Just leave your payment in a
clearly marked envelope.
Q: I work most of the day. How will you gain
access to my home?
A: Most of our clients are not at home when we service
their homes. You can leave a key for us in a hidden place or make
a copy for us to use during each visit.
Q: I have an alarm system. How do you
suggest I handle that?
A: Please make sure that we have the code to disarm the
alarm system or disarm it yourself prior to our arrival.
Q: What other services do you provide?
A: We offer a wide range of home services. In addition to
our regular services we also provide:
Hot Water Carpet Extraction Cleaning, Carpet Spot Removal,
Window Blind Cleaning, Hardwood Floor Refinishing, Vinyl Siding
Cleaning, High Power Pressure Washing, Move In/Move Out
Cleaning, Basement/Attic/Garage Cleanup, Real Estate Home
Readiness, and more.
We specialize in accommodating your own personalized needs!
Q: How do you screen employees?
A: Our employees are thoroughly screened for their
background, honesty, and integrity. Many of our technicians have
been with us for years.
Q: Are you insured, bonded and licensed?
A: We are fully insured and bonded. We carry
$1,000,000.00 General Liability Insurance as well as Workmen’s
Compensation.
Q: How long does it take for the service
team to clean my house?
A: We take all the time necessary to do your job right.
We generally are done in about 3 – 4 hours depending on your
home.
Q: What sort of training do you give your
technicians?
A: Every new technician is paired with one of our
experienced team leaders for an extensive training period. His
or her skills are assessed and improved on a continuing basis.
We believe TRAINING IS A PROCESS – NOT AN EVENT!
Q: Do you use service contracts?
A: For our residential customers, we do not use service
contracts. We supply a customer service agreement, which
thoroughly outlines your specific needs, our policies, and the
agreed upon fee.
Q: How do you supervise your cleaning technicians?
A: When our service team arrives at your home, you will
meet the team leader. He or she is the supervisor for your
particular job and is ultimately responsible for your
satisfaction.
Q: What is your coverage area?
A: We are continually expanding our service areas.
Presently, we service ALL parts of the metropolitan Philadelphia
area, as well as the surrounding suburbs of South Jersey. Our
service area includes all parts of the following counties:
Philadelphia, Bucks, Delaware,
Chester, Montgomery counties in Pennsylvania and Burlington,
Camden counties in New Jersey.
Q: Can you clean my office too?
A: Another excellent question. No problem!
Our commercial cleaning division is ready for you. Just give us
a call and we will set up a short, on-site visit at your office.
Q: Do you offer gift certificates?
A: Yes. Our gift certificates make great gifts for
anyone.
Just picture the look on that special person’s face when opening
the envelope and seeing how special you think that person is!
Call our
office for details. We can mail the gift certificates to you or
anyone you designate.
Q: What if I need to cancel?
A: No problem here either. We understand “things come
up”. We simply ask that you call us as far in advance as
possible and we’ll reschedule you for a better time.
(Please see our
cancellation policy)
Q: What if I know someone who needs Brydon Cleaning
services?
A: If you do, here’s the best part:
You will earn FREE CASH or FREE CLEANING – YOUR CHOICE.
(When someone you refer to Brydon Cleaning Systems signs up for
any service, you will receive 10% back of the referral’s first
cleaning fee AND 10 % back for any other service that your
referral purchases for another 60 days.)
There is NO LIMIT on how many referral rewards you can
accumulate.
Q: What if my cleaning team does not show up
on the right day?
A: Your Brydon Cleaning team wants you to be happy. Our
integrity is at the very heart of our company. If your cleaning
crew does not show up on the appointed day, it will be
rescheduled at YOUR convenience and the service will be
performed FREE OF CHARGE !
Q: Are your services costly?
A: Our services are easily affordable. Just give us a call
and we’ll set things up. You will always know the price up
front. We have no hidden fees or hidden service charges. You
will know before your first cleaning visit, exactly what we are
going to do and the fee for our work.
Q: How do I provide feedback on my cleaning
service?
A: If you find that anything was missed or not cleaned
properly, just call our office at (215) 725-0281 right away and
we will have one of our supervisors return to your home within
24 hours to correct anything that needs attention.
Please also let us know if your service team has done an
especially good job.
We are always eager to hear your suggestions and improve
your service.
Q: What is the availability of your services?
A: Our regular working hours are 8:00AM to 6:00PM Monday
through Friday, however we can usually start as early as 7:00AM
if necessary.
Q: Is there anything I need to do before the cleaning?
A: In order to give you the greatest value, we ask you to
take a few minutes the night before to pick up
loose clothing, toys and other household items.
|
YOUR PEACE OF MIND – THE JOB DONE RIGHT!
For more
information
Call us at: (215) 725-0281
|
|
|
Brydon Cleaning Co., Inc. Copyright
© 1999-2007
|
|
